All orders are subject to our standard terms and conditions. EOE

PRICING:

  • Prices Exclude VAT @ 14%
  • Prices are valid for 5 working days
  • We reserve the right to increase the price on repeat orders where necessary
  • Due to Rand volatility, prices may change without notice. Deposit or Official Order Number is required to fix pricing

PAYMENT TERMS:

  • No cheque deposits will be accepted.
  • Clients operating using a Gmail, Yahoo or free email account must provide proof of physical address and may be required to pay the full invoice upfront.
  • General Orders: Strictly 70% deposit, 30% on Release of Goods
  • Year End Orders: Paid in full at placement due to high order volumes
  • Packages: All packages are paid in full prior to commencement of project.  Each Package will be invoiced independently and dependent on the packages may be executed one after each other or concurrently.
  • Custom Imports: Require 80% deposit & 30% on presentation of Bill of Lading
  • No Cheques deposits will be accepted. Only EFT's
  • Supply outside of borders: Client must instruct their bank to deposit the full rand value into our bank account and must carry the cost of all banking commissions incurred for the transfer
  • Design Projects: 70% Deposit to commence project. Balance on completion of work, prior to release
  • Special Packages published on our website, require payment upfront
  • Export Orders: Require customer to instruct their bank to deposit the full Invoice Rand value into our bank account and carry the cost of all banking commissions incurred for the transfer. Orders will not commence until money reflects in our bank account
  • Website & Online Projects: Require 65% Deposit, 25% on presentation of test site, 10% prior to approved site going live or 30 days from test site link being provided, whichever comes first
  • Custom Projects: Require 80% Deposit and balance on release of goods
  • Signage Projects: Require 70% Deposit, 25% completion of construction & 5% after installation/or 30 days from complete construction, whichever comes first
  • Imported Orders: Require 80% Deposit and balance on presentation of Bill of Lading
  • Consulting or Projects: Weekly timesheets & Invoices will be supplied for processing of payments immediately
  • A 20% handling fee will be charged to any cancellations or late changes to orders and only accommodated where possible, considering the costs incurred do not exceed this value. Orders cancelled once already in production, will be charged at the full amount excluding logistics costs
  • BRAND Navigator reserves the right to charge interest and all goods remain the property of BRAND Navigator (Pty) Ltd until paid in full

ORDERS & CANCELATION:

  • All Orders are subject to our Standard Terms & Conditions
  • Any payment is considered acceptance of these Terms & Conditions
  • Orders commence on receipt of Official Order Number, signed quotation & Deposit/Payment 
  • A 20% surcharge will be charged for urgent orders
  • Imported / Custom Orders: Once approved may not be cancelled
  • Orders must be cancelled in writing within 24 hour of payment or deposit will be forfeited
  • Branded orders may not be cancelled. No branded items may be returned. Damaged items must be reported within 24 hours of receipt of goods
  • Packages: Should you wish to terminate the project in between elements involved. Complete elements will be charged at the individual rates & the balance refunded Customer will not be charged more than the total value of the package selected
  • Website Prices include design of the website only. It does not include domain registration and hosting unless otherwise specified
  • All delivered orders are subject to our Returns Policy (available on our website) and goods must be accompanied by our completed Returns Form

SAMPLING:

  • Sampling will be invoiced for and credited on placement of final order considering returned in the same condition
  • All sampling is to be returned within 3 working days to avoid a 5% handling fee
  • Remain property of & should be considered as order if not returned
  • Delivery fees will apply for multiple sample delivery and collection requests
  • Pre-Production samples are only produced on confirmation of order. Should a pre – production sample be required, an additional cost will be charged. 
  • Tender samples must be returned should tender not be awarded to BRAND Navigator

SCOPE:

  • Quote is provided under the pretence that artwork provided is in vector format. Prices are subject to change on sight of final artwork
  • The costs provided above relate to the job description as outlined in this quote
  • Anything over and above the work quoted above will be charged accordingly 
  • Design/Consulting hours exceeding allocated time for project caused by client, will be charged for
  • Hours exceeding allocated time for project caused by client, will be charged for
  • Website Prices include design of the website only. It does not include domain registration and hosting unless otherwise specified. No content development is included

     PACKAGES:
  • Projects related to "Special Packages" do not include scope meetings so please provide as much information as possible in your documentation
  • Only one set of changes may be made to each element, so pay attention when submitting your changes or corrections
  • The costs provided relate to the job description as outlined on the website
  • Anything over and above the work quoted above will be charged accordingly
  • Packages: Our packages are very competitive (not cheap) and it is only possible to provide these services by keeping to a strict process and format. For this reason it is imperative that ALL documentations is complete and provided in OUR format electronically (scanned PDF is not considered). Only once all information is provided shall a project commence & no alterations may be made thereafter. In the past numerous changes impacted on the time allocated and made the service no longer viable

ARTWORK:

  • Prices are project specific. Any artwork fee is related to project only & does not automatically include access to design files
  • Design Projects allow for one set of changes. Clients should review all material thoroughly before providing details of changes. Additional changes after sign off will incur additional charges
  • Digital printing uses CMYK & Pantones are not always achievable. Please Note: There can be slight colour variances on repeat artwork
  • We recommend clients provide Pantone colours as a reference point to ensure the best colour match. 
  • Artwork will be provided for approval. The client is responsible for all mistakes in the proof which have not been marked, irrespective of whether or not his/her original copy is correct 
  • Artwork approval must be provided in writing. Email approval will be accepted and approved artwork must be attached to the reply email stating approved
  • Artwork not provided in curves and vector format.  Such as PDF, Freehand, CorelDraw or Adobe Illustrator will be charged at R450.00p/h to redraw. Please provide fonts or packaged files if not converted to curves.
  • Should a pre – production sample be required, an additional cost will be charged
  • Packages: All design work will be provided via email
  • Packages: Feedback on artwork MUST be provided via email within 5 working days. Failure to do so will result in the element being considered approved and we will commence with the next step in the process

CLOTHING ORDERS:

  • A standard rise per size applies to any clothing items, from size XL / 44 upward
  • Fitting ranges will be invoiced in full and credited against the final order. Goods must be returned in the same condition received. Should BRAND Navigator have a generic fitting range available, we will not charge for use of it
  • All fitting ranges muse be returned within in 3 working days to be considered as a fitting range

    ONLINE PORTAL:
  • Customer Portal Stoctrax is available to regular clients at no additional cost; access to the portal may not be disclosed to any third party and BRAND Navigator reserves the right to revoke this service at any time. Historical data may not be exported from this portal
  • Data accumulated will be used to manage client’s needs and forecasting, we will retain the confidentiality of this data, however ownership of the reports and historical behaviour remains the property of BRAND Navigator (Pty) Ltd 

DELIVERY:

  • Delivery on ex-stock branded items estimated at 7-10 working days (subject to stock availability and artwork approval)
  • Delivery on made to order items is estimated at 8 - 12 weeks (subject to fabric availability, source of raw materials & artwork approval)
  • Delivery on imported items is estimated at 15-18 weeks (subject to artwork approval & customs clearance)
  • Delivery discrepancies must be reported within 24 hours
  • Proof of final payment must be provided in order for delivery to be released
  • Any delay in delivery due to the client not meeting the requirements stated in our terms will not be considered justification for cancelation of an order
  • BRAND Navigator may not be held responsible for orders which are negatively affected for reasons outside of our control, such as flooding, strikes, etc.
  • Exported Orders: Prices do not include delivery outside of our borders or insurance of goods in transit. Client must arrange courier to collect goods from our offices. Goods will not be released unless full payment has been received
  • Please note that "special packages" are subject to our production timetable and cannot be prioritised over regular design work
  • All prices are quoted Ex-Johannesburg. Prices do not include delivery outside of our borders or insurance of goods in transit. International clients will be required to arrange logistics and collection from our offices
  • Prices Include delivery to one destination within JHB only, considering order exceeds R10,000. Quote excludes out of town delivery and courier costs 

PROCESS:

  • You make contact with us
  • We will send you our Customer Info Form for you to complete unless already completed. Click here to download and complete
  • You will provide the signed Quote and official Purchase Order and return our completed Client Info Form via email in Excel format (SCANS & PDFs will not be accepted)
  • A Proforma Invoice will be sent to you
  • Once payment has been received your project will commence. Please note online projects are not sent for development until all info, documents and imagery is provided
  • Goods are not released until final payment is made